General Questions
How does your pricing compare to big-box tech support like Geek Squad?
Unlike many competitors that charge expensive in-home dispatch fees or require locked-in subscription models, we offer simple, transparent pricing: $29.95 for a 30-minute session and $49.95 for a 60-minute session. There are no hidden fees.
Do I have to pay extra if I just need help with an iPhone or tablet instead of a computer?
No. Our flat-rate time blocks cover all your devices—from custom Windows PCs and Macs to iPads and Android smartphones.
Trust and Security
Where are your support technicians located?
Our team is 100% US-based. You’ll never have to deal with the frustrating language barriers or confusing communication that often come with outsourced, offshore support centers.
Is it safe to let someone remotely access my computer?
Absolutely. All of our remote sessions are protected by bank-level AES-256 bit encryption. More importantly, you are always in the driver’s seat—you can watch exactly what we are doing on your screen and can sever the connection with a single click at any time. We cannot access your computer or your files without your EXPLICIT permission.
Speed & Convenience
Do I have to drop my computer off at a shop or wait days for a technician?
No. We offer zero travel time. You get all the benefits of an in-home IT visit without the hassle of unhooking your machine or waiting for a dispatch window. We can start diagnosing and fixing the issue in seconds.
Capabilities & Hardware (The AR Advantage)
Most remote support can only fix software. What if my issue is a tangled router or a physical smart home device?
This is where we stand apart from standard remote support. We use enterprise-grade Augmented Reality (AR) support. Just click a secure link on your smartphone, and point your camera at the problem. Our technicians can see what you see, draw arrows on your screen to highlight the exact ports to use, and read tiny model numbers to guide you through physical setups like wiring Sonos, Echo, or smart thermostats.
What kinds of software and networking issues can you fix?
If it connects to the internet, we can fix it. Beyond basic virus removal and OS updates, we troubleshoot Wi-Fi dead zones, VPN drops, Microsoft 365 and Google Workspace glitches, QuickBooks hosting errors, and Adobe Creative Cloud issues.